Marin Transit Service Delivery Evaluation

Client: Transportation Authority of Marin (TAM)

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Under a task order funded by MTC, Transportation Analytics joined Transportation Management & Design, Inc. in assessing the risks and benefits of potential changes in the structure of local transit service delivery in Marin County.  Specifically, proposals were being considered to transition some service hours currently provided by Golden Gate Transit to Marin Transit’s contract operator, and concerns had been raised about organizational capacity and service quality impacts related to the change.

The TMD team assessed the impacts of the transition on customers, employees, operations, functional responsibilities, and physical assets.  Transportation Analytics’ role included evaluating the provision of customer service functions and researching available vehicle fleets to validate service capacity under different service scenarios.